I began my automotive career in the early eighty’s as a mechanic for a small family owned independent garage. After gaining some hands on experience I was approached by the owner of a new car franchise and went to work for them as a service advisor. I remained at the same location for the next 25 years and along the way learned all the facets of the parts and service operations of the new car dealership. I have been an advisor, dispatcher, shop foreman, assistant service manager, service manager, and finally service director. While there we tried every manner of processing warranty claims imaginable. I began processing the claims while still and advisor and over the years came to realize what an incredible waste to have my front line personnel trying to process these claims. More importantly I realized we weren’t getting all the money we were due. We realized we need a professional to take over and began to search for a service that would take over and process our claims. I learned quickly that not everyone was truly qualified as our receivables grew and our reject rate and write off’s swelled. That’s when I decided to begin processing claims myself.
I have processed warranty claims in many different ways over the years for multiple franchises. When I started we didn’t even have computers yet, all warranty paperwork was hand written and manually submitted. Times have changed and so to has the warranty claims submission process but one thing remains the same; If the claim is not processed correctly and in a timely manner you won’t get paid. It is my intention to treat your store like my own and get you every dollar I can in a fair and ethical manner.I have maintained all warranty processor certifications and have developed a complete understanding of the warranty process. In addition I have maintained my relationships with my former Rep’s to assist when needed.